At Community Bank, security is of the utmost importance. The following “tips” can help you protect your information when using our Electronic Banking Services.
Phishing
It is advisable to be wary of fraudulent, suspicious or unsolicited emails, links hyperlinks or redirections from unknown web sites that may display our logos or graphics to mislead user into submitting confidential information such as login ID, password, credit card numbers, account numbers or other account information. Such e-mails typically cite variety of reasons, including technical reasons, verification reasons or convenient updating of your particulars like billing information and database. Such fraudulent practice is usually referred as “phishing”.
Community Bank will never ask you for your password, or PIN number. We do not communicate with customers via text messaging.
Should you receive such suspicious communications, please alert us immediately at (903)236-4422.
Safeguard Your Password
Your Online Banking PIN is both personal and confidential. You must never reveal your Password to anyone, including the staff of Community Bank.
Do not use easy-to-guess numbers for your Password, such as your date of birth, personal telephone number or sequential numbers such as 111111, 12356 etc.
Do not write down your PIN or store it anywhere. Avoid using it when others can observe you.
Change your Password regularly. You can change your PIN anytime under the utilities function available on Internet Banking.
While entering your Internet Banking Password, please ensure that others cannot see your screen and also you are not being observed from behind.
Change PIN immediately if you suspect that it has been revealed.
Log Out
Always log out of Online Banking after using the service or when you will be away from your PC. For security reasons, your login session of Online Banking will be terminated if your browser is left idle for a while.
Always remember to close the browser application after logging out.
Avoid accessing Online Banking through PC’s installed in public/open areas, e.g. cyber-cafes or libraries.
Clear Browser Cache
Keep Your computer software updated
Most programs have automatic update features, make sure they are turned on and perform updates as necessary. If the automatic update feature is not available make sure programs are updated.
Do not store your User ID/PIN in the browsers
Remember to disable your auto-complete function on your browser, as this will make your Login ID & password automatically available to anyone having access to your system.
Verify the integrity of the website
Before performing online banking transactions, make sure that the Bank website you access is genuine.
Always login to Community Bank Online through the hyperlinks in Community Bank’s website (www.cbanktexas.com) when you want to perform banking transactions.
Do not login Online Banking through hyperlinks embedded in eMails or third party websites.
If you are using Internet Explorer: Double click the “padlock” icon at the bottom right corner of the screen to check the security certificate of Online Banking.
Check that you are in a secured/protected environment by right-clicking on the respective web pages with the security icon that looks like a padlock or key and select “Properties”. You would see the details of the encryption under “Connection” – for example: SSL3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange.
Do not use public or internet café computers to access online banking or perform financial transactions.
Do not disclose personal, financial or credit card information to little known or suspect websites.
Clear your browser’s cache and history after each Online Banking session.
Use a computer device that you trust
Create passwords to protect your computer from unauthorized access.
Do not conduct your Community Bank Online transactions in public or shared computers.
If you are using a wireless network or device, you are strongly advised to consult your vendor/service provide to ensure that your network or devices are configured with adequate security settings.
Install virus detection software in your computer
Install industry-recommended firewall and virus detection software to protect against hackers, virus attacks and malicious “Trojan Horse” programs. These security programs can help to increase security and are available at most computer software stores.
Update the anti-virus and firewall software with security patches or newer versions on regular basis.
Delete and block junk or chain mails.
Do not install software or run programs of unknown origin.
Do not open email attachments from strangers.
Disable the “File and Printer Sharing” feature on your Operating system
Disable the “File and Printer Sharing” feature of your operating system to prevent illegal control or access to your computer.
Update your contact information
Always update with your latest personal contact information with Community Bank.
Check your account and transaction history details
Check your last login date and time each time you login to Online Banking.
Check your account balances and statements regularly to identify any unusual transactions.
Contact the Bank immediately if there are suspected accesses or transactions
If you suspect any unauthorized access or transactions, please promptly call us at (903)236-4422.
